What is the refund policy?
GRYYD offers 14-day money-back guarantee for first paid subscription. Refunds based on credit usage. No refunds after 14 days or for renewals. Contact support to request.
Overview
GRYYD offers a 14-day money-back guarantee for first-time paid subscriptions. Refunds are processed within 3-5 business days, with amounts based on credit usage. This FAQ covers eligibility criteria, non-refundable scenarios, and request procedures.
Refund Eligibility
✅ Eligible for Refund:
-
First Paid Subscription (14-Day Window)
- Purchased Pro or Max plan for the first time
- Request submitted within 14 calendar days of payment
- Refund amount based on credit usage percentage
-
Billing Errors
- Duplicate charges or incorrect amounts
- Charged after cancellation confirmation
- Unauthorized plan upgrades
-
Service Outages
- Platform downtime preventing image generation
- Critical bugs blocking workflow completion
- Must be reported during the incident
Refund Amount Examples: \`\`\` Minimal Usage (<25% credits used):
- Plan: Pro ($15/mo, 200 credits)
- Credits Used: 40 (20%)
- Refund: Full refund ($15)
Moderate Usage (25-75% credits used):
- Plan: Max ($30/mo, 500 credits)
- Credits Used: 250 (50%)
- Refund: Partial refund based on unused credits
Heavy Usage (>75% credits used):
- Credits Used: 180 of 200 (90%)
- Refund: Not eligible (service was utilized) \`\`\`
Non-Refundable Scenarios
❌ Not Eligible for Refund:
- After 14-Day Window - Requests submitted 15+ days after payment
- Renewal Payments - Only first month payment is refundable
- Heavy Credit Usage - Used more than 75% of credits
- Free Plan - No payments, no refunds
- Abuse Patterns - Using service then immediately requesting refund
How to Request a Refund
Contact Support:
- Email customer support through Settings > Help
- Include: Account email, invoice number, payment date, reason
- Support team responds within 1-2 business days
Review Process:
- Support verifies eligibility (14-day window, first payment, credit usage)
- Calculates refund amount (full or partial)
- Processes refund to original payment method
Processing Time:
- Refund approval: 1-2 business days
- Refund processing: 3-5 business days
- Bank appearance: 5-10 business days (varies by institution)
Alternatives to Refunds
If not eligible for refund:
- Downgrade to Free Plan - Retain all project data, use 30 free credits/month
- Contact Support - May offer bonus credits for technical issues
- Share Feedback - Help improve the platform for future updates
Common Questions
Q: Can I get a refund if I delete my account? A: Yes, if within 14-day window. Submit request before deleting.
Q: What if I upgraded to the wrong plan? A: Contact support immediately—plans can be switched with billing adjustments.
Q: What happens to credits after refund? A: Account reverts to Free plan (30 credits/month). Previous credits are removed if full refund.
Pro Tip: Test GRYYD with the Free plan first (30 credits). Once confident it fits your needs, upgrade to Pro/Max. This helps ensure you're satisfied before paying.
See also: Pricing Plans | Plan Changes | Credit System | Customer Support
Related Questions
What are the pricing plans and their features?
GRYYD offers 3 plans: Free (30 credits/month, basic features), Pro ($15/mo or $150/year, 200 credits, upscaling & chat edits), and Max ($30/mo or $300/year, 500 credits, priority support). All plans include core AI generation features.
Can I change or cancel my plan anytime?
Yes, change plans anytime with prorated billing. Upgrades apply immediately; downgrades take effect next billing cycle. Cancel without fees—access continues until period ends. All project data is retained.
How can I contact customer support?
Email: gryyd@metric-studio.com (24h response for Free, 12h for Pro/Max). Contact form on landing page. FAQ documentation. Support hours: Mon-Fri 9AM-6PM KST. Languages: Korean, English.