What is the refund policy?

Overview

GRYYD offers a 14-day money-back guarantee for first-time paid subscriptions. Refunds are processed within 3-5 business days, with amounts based on credit usage. This FAQ covers eligibility criteria, non-refundable scenarios, and request procedures.

Refund Eligibility

✅ Eligible for Refund:

1. First Paid Subscription (14-Day Window)

   • Purchased Pro or Max plan for the first time
   • Request submitted within 14 calendar days of payment
   • Refund amount based on credit usage percentage

2. Billing Errors

   • Duplicate charges or incorrect amounts
   • Charged after cancellation confirmation
   • Unauthorized plan upgrades

3. Service Outages

   • Platform downtime preventing image generation
   • Critical bugs blocking workflow completion
   • Must be reported during the incident

Refund Amount Examples: \`\`\` Minimal Usage (<25% credits used):

• Plan: Pro ($15/mo, 200 credits)
• Credits Used: 40 (20%)
• Refund: Full refund ($15)

Moderate Usage (25-75% credits used):

• Plan: Max ($30/mo, 500 credits)
• Credits Used: 250 (50%)
• Refund: Partial refund based on unused credits

Heavy Usage (>75% credits used):

• Credits Used: 180 of 200 (90%)
• Refund: Not eligible (service was utilized) \`\`\`

Non-Refundable Scenarios

❌ Not Eligible for Refund:

1. After 14-Day Window - Requests submitted 15+ days after payment
2. Renewal Payments - Only first month payment is refundable
3. Heavy Credit Usage - Used more than 75% of credits
4. Free Plan - No payments, no refunds
5. Abuse Patterns - Using service then immediately requesting refund

How to Request a Refund

Contact Support:

• Email customer support through Settings > Help
• Include: Account email, invoice number, payment date, reason
• Support team responds within 1-2 business days

Review Process:

1. Support verifies eligibility (14-day window, first payment, credit usage)
2. Calculates refund amount (full or partial)
3. Processes refund to original payment method

Processing Time:

• Refund approval: 1-2 business days
• Refund processing: 3-5 business days
• Bank appearance: 5-10 business days (varies by institution)

Alternatives to Refunds

If not eligible for refund:

• Downgrade to Free Plan - Retain all project data, use 30 free credits/month
• Contact Support - May offer bonus credits for technical issues
• Share Feedback - Help improve the platform for future updates

Common Questions

Q: Can I get a refund if I delete my account? A: Yes, if within 14-day window. Submit request before deleting.

Q: What if I upgraded to the wrong plan? A: Contact support immediately—plans can be switched with billing adjustments.

Q: What happens to credits after refund? A: Account reverts to Free plan (30 credits/month). Previous credits are removed if full refund.

Pro Tip: Test GRYYD with the Free plan first (30 credits). Once confident it fits your needs, upgrade to Pro/Max. This helps ensure you're satisfied before paying.

See also: Pricing Plans | Plan Changes | Credit System | Customer Support